Cookie Policy
Last updated: 1 March 2026
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better browsing experience, and supply information to the site owner.
Cookies may be set by the website you are visiting ("first-party cookies") or by third-party services that provide content or functionality on the page ("third-party cookies"). They can persist for varying lengths of time: "session cookies" are deleted when you close your browser, while "persistent cookies" remain on your device until they expire or you delete them.
2. How We Use Cookies
RehabSync uses cookies and similar technologies (such as local storage and pixel tags) to:
- Keep you signed in and maintain your session as you navigate the platform
- Remember your preferences and settings between visits
- Understand how visitors use our website so we can improve the experience
- Measure the effectiveness of our marketing campaigns
- Protect the security of your account and prevent fraud
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are strictly necessary for the platform to function. They enable core features such as authentication, session management, and security. You cannot opt out of essential cookies as the Service would not work without them.
3.2 Analytics Cookies
Analytics cookies help us understand how visitors interact with our website by collecting anonymous, aggregated data. This information helps us identify areas for improvement and measure the performance of our content and features.
3.3 Functional Cookies
Functional cookies allow the platform to remember choices you make (such as your preferred language, timezone, or display settings) and provide enhanced, personalised features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.
3.4 Marketing Cookies
Marketing cookies are used to track visitors across websites and display relevant advertisements. They help us measure the effectiveness of our advertising campaigns and limit the number of times you see a particular advert. These cookies are only set with your explicit consent.
4. Cookies We Use
The following tables list the specific cookies used on the RehabSync platform and website.
Essential Cookies
| Cookie Name | Purpose | Duration |
|---|---|---|
rs_session | Maintains your authenticated session | Session |
rs_csrf | Protects against cross-site request forgery attacks | Session |
rs_tenant | Identifies the active clinic workspace | Session |
rs_cookie_consent | Records your cookie consent preferences | 1 year |
Analytics Cookies
| Cookie Name | Purpose | Duration |
|---|---|---|
_rs_analytics | Tracks page views and feature usage anonymously | 26 months |
_rs_analytics_session | Groups page views into a single browsing session | 30 minutes |
Functional Cookies
| Cookie Name | Purpose | Duration |
|---|---|---|
rs_locale | Remembers your language and region preferences | 1 year |
rs_theme | Stores your display theme preference (light/dark) | 1 year |
rs_sidebar | Remembers sidebar collapsed/expanded state | 1 year |
Marketing Cookies
| Cookie Name | Purpose | Duration |
|---|---|---|
_rs_utm | Tracks which marketing campaign brought you to our site | 90 days |
_rs_ref | Records the referral source for attribution | 90 days |
5. Managing Cookies
When you first visit RehabSync, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in the website footer.
You can also control cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from specific or all websites. Please note that disabling essential cookies will prevent the platform from functioning correctly. Instructions for managing cookies in common browsers:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Manage and delete cookies and site data
6. Third-Party Cookies
Some cookies on our website are placed by third-party services that we use to enhance functionality and understand usage. These third parties have their own privacy policies governing how they use the data collected. We work with the following categories of third-party providers:
- Analytics providers: Help us measure website traffic and user behaviour in aggregate
- Payment processors: Set cookies necessary to process payments securely
- Customer support tools: May set cookies to provide live chat or support ticket functionality
We do not allow third-party advertising networks to set cookies on RehabSync.
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. When changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via our cookie consent banner.
8. Contact Us
If you have questions about our use of cookies or this policy, please contact us:
RehabSync Ltd
Email: privacy@rehabsync.com
For more information about how we handle your personal data, please read our Privacy Policy.