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Terms of Service

Last updated: 1 March 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and RehabSync Ltd ("RehabSync", "we", "us", or "our"), a company registered in England and Wales. By accessing or using the RehabSync platform, website, or any associated services (collectively, the "Service"), you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a clinic, practice, or other organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. In such cases, "you" refers to that organisation.

If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

RehabSync is a cloud-based, AI-powered practice management platform designed for physiotherapy clinics and rehabilitation professionals. The Service includes, but is not limited to:

  • Clinical documentation and AI-assisted note generation
  • Patient management and scheduling
  • Exercise prescription and adherence tracking
  • Outcome measurement and analytics
  • Billing and invoicing tools
  • Team collaboration and workflow automation

RehabSync is a practice management tool and does not provide medical advice, diagnosis, or treatment. Clinical decisions remain the sole responsibility of qualified healthcare professionals.

3. User Accounts

To access most features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete registration information
  • Maintain the security and confidentiality of your login credentials
  • Promptly notify us of any unauthorised access to or use of your account
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms, remain inactive for an extended period, or pose a security risk to the platform.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Service in any way that violates applicable local, national, or international law or regulation
  • Attempt to gain unauthorised access to any part of the Service, other users' accounts, or any systems or networks connected to the Service
  • Transmit any malware, viruses, or other harmful code through the Service
  • Use the Service to store or process data in violation of patient confidentiality obligations or data protection laws
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use automated tools to scrape, crawl, or extract data from the Service without our prior written consent
  • Resell, sublicense, or redistribute access to the Service to third parties

5. Intellectual Property

The Service and its original content, features, functionality, and underlying technology are owned by RehabSync Ltd and are protected by copyright, trademark, patent, and other intellectual property laws of England and Wales and international treaties.

You retain full ownership of any data, content, or materials you upload to or create within the Service ("User Content"). By using the Service, you grant RehabSync a limited, non-exclusive, worldwide licence to host, store, process, and display your User Content solely for the purpose of providing and improving the Service.

RehabSync branding, logos, and trademarks may not be used without our prior written permission.

6. Payment Terms

6.1 Subscription Plans

Access to the Service is offered through tiered subscription plans. Plan details, features, and pricing are published on our pricing page and may be updated from time to time. All prices are stated in British Pounds (GBP) and are exclusive of VAT unless otherwise indicated.

6.2 Billing

Subscriptions are billed in advance on a monthly or annual basis, depending on your selected billing cycle. Payment is due on the date shown on your invoice. We accept payment by credit card, debit card, and direct debit.

6.3 Late Payments

If payment is not received within 14 days of the due date, we reserve the right to suspend access to the Service until the outstanding balance is settled. Repeated payment failures may result in account downgrade or termination.

7. Cancellation and Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you will retain access to the Service until that date.

Annual subscriptions cancelled within the first 14 days of the initial purchase are eligible for a full refund. After this period, no refunds will be issued for partial billing periods. Monthly subscriptions are non-refundable.

Upon cancellation, you may export your data within 30 days. After this period, your data will be securely deleted in accordance with our data retention policies and applicable law.

8. Limitation of Liability

To the maximum extent permitted by law, RehabSync and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, goodwill, or business opportunity, arising out of or in connection with your use of the Service.

Our total aggregate liability for any claims arising under or related to these Terms shall not exceed the total fees paid by you to RehabSync in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

9. Indemnification

You agree to indemnify, defend, and hold harmless RehabSync and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use or misuse of the Service
  • Your breach of these Terms
  • Your violation of any applicable law or regulation, including data protection legislation
  • Any claim by a third party arising from your User Content or your use of clinical data processed through the Service

10. Data Processing

Our processing of personal data is governed by our Privacy Policy. Where we process personal data on your behalf as a data processor, the terms of our Data Processing Agreement (DPA) apply. The DPA is incorporated into these Terms by reference and is available upon request.

You are responsible for ensuring that your use of the Service complies with all applicable data protection laws, including the UK GDPR and the Data Protection Act 2018. This includes obtaining any necessary consents from patients before processing their data through the Service.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will provide at least 30 days' notice via email or a prominent notice within the Service before the updated Terms take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

If you do not agree with the modified Terms, you must stop using the Service and may cancel your subscription in accordance with Section 7.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

13. Contact Information

If you have any questions about these Terms, please contact us:

RehabSync Ltd
Legal Department
Email: legal@rehabsync.com